Terms & Conditions
Shipping to Australia
We offer free shipping on orders over $100 to metro Australia. For orders under this, we charge a flat rate of $10. This information will be made available to you upon checkout.
All orders are dispatched from our warehouse in Sydney , NSW.
- All orders will require a signature on delivery
- Delivery made between 9am & 5pm Monday to Friday
- Metro areas will be delivered in 3-5 business days
- Other areas will be delivered within 7 business days
- Very rural areas may take a little longer
Rest of World
Quaintrelle does not currently deliver internationally. Please sign up to our newsletter below to be notified as soon as we do.
Change of mind
If you are not satisfied with your purchase, you may return it for a refund or replacement within 14 days of purchase. Returned items must be in original and un-used condition with original packaging and order confirmation included.
Please allow up to 7 days for processing and note that we cannot refund postage and handling costs unless the items are determined to be damaged or faulty. The customer is responsible for all shipping costs including for replacement item.
If you wish to return your item(s), please get in contact with us here and we will be happy to help resolve your issue.
Damaged or Faulty Items
Every effort is made to ensure your items reach you in perfect condition. It is normal for the shipping parcel to show signs of wear and tear from its journey. However, if your item is damaged, please take a photo or two and contact us here and we will be more than happy to assist you.
If receive the wrong item or your order is incomplete, please contact us here and will be happy to resolve the issue straight away.